Terms Of Service

1. Agreement to Terms

Welcome to the Aquacade Pools website (“Website”). Aquacade Pools (“Company,” “we,” “our,” or “us”) provides swimming pool services including maintenance, repair, renovation, and construction (collectively referred to as the “Services”).

By accessing this Website, submitting your information, requesting services, or opting in to receive communications from Aquacade Pools, you agree to be bound by these Terms of Service, Privacy Policy, and Messaging Terms (“Terms”).

If you do not agree to these Terms, you should discontinue use of the Website and services.

Aquacade Pools reserves the right to modify these Terms at any time. Changes become effective immediately upon posting. Continued use of the Website constitutes acceptance of the revised Terms.

2. Eligibility

This Website and our services are intended for individuals 18 years of age or older.

By using this Website, you represent that:

You are at least 18 years old
You have the legal authority to enter into these Terms
Any information you submit is accurate and truthful

We do not knowingly collect personal information from individuals under the age of 18.

3. Description of Services

Aquacade Pools provides services including but not limited to:

Pool cleaning and maintenance
Pool equipment installation and repair
Pool remodeling and renovation
Pool inspections and diagnostics
New pool construction and related services

Service scope, pricing, and timelines may be defined in separate service agreements, estimates, or invoices.

4. Website Use and User Conduct

Users agree to use this Website only for lawful purposes.

Users may not:

Upload unlawful, abusive, threatening, defamatory, or harmful content
Attempt to gain unauthorized access to systems or networks
Interfere with the operation of the Website
Distribute malware, viruses, or malicious software
Use the Website in a manner that could harm Aquacade Pools or other users

Violation of these rules may result in termination of access.

5. Intellectual Property

All content on this Website including text, graphics, images, logos, designs, software, and other materials is the property of Aquacade Pools or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without written permission.

6. Estimates, Payments, and Service Terms

Service quotes are based on information available at the time of evaluation and may change due to:

Unforeseen site conditions
Additional labor requirements
Equipment replacement needs
Structural issues discovered during work

Payment terms will be outlined in project estimates, contracts, or invoices.

Failure to pay may result in suspension or termination of services.

7. Privacy Policy

Aquacade Pools collects limited personal information necessary to operate the business and provide services.

Information collected may include:

Name
Phone number
Email address
Service address
Project information
Communications and service history

This information may be used for:

Scheduling services
Responding to inquiries
Customer support
Service updates
Billing and invoicing
Marketing communications (where permitted by law)

We do not sell or rent personal information to third parties. Information may be shared with trusted service providers strictly for operational purposes.

8. Data Security

We implement reasonable technical and administrative safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure. Users provide information at their own risk.

9. Third-Party Services

Our Website may include links to third-party websites or services.

Aquacade Pools is not responsible for:

Content on third-party websites
Privacy practices of third parties
Products or services offered by third parties

Use of external websites is at the user's own risk.

10. SMS Messaging Program Terms (TCPA & A2P Compliance)

By providing your phone number and submitting a form, scheduling service, or otherwise opting into messaging, you agree to receive SMS and text communications from Aquacade Pools.

These messages may include:

Appointment confirmations
Appointment reminders
Service updates
Account notifications
Customer support responses
Promotional offers and marketing messages related to Aquacade Pools services

Consent to Receive Messages

By opting in to receive messages, you provide express consent to receive automated or manual SMS messages from Aquacade Pools at the phone number you provided.

Consent to receive marketing messages is not a condition of purchasing services.

Message Frequency

Message frequency may vary depending on:

Service scheduling
Project status updates
Customer support communication
Promotional campaigns

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and no additional SMS messages will be sent unless you re-subscribe.

Help Instructions

For assistance, reply:

HELP

or contact us using the contact information listed below.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

11. Limitation of Liability

To the maximum extent permitted by law, Aquacade Pools shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of business
Loss of use

Arising from use of the Website or services.

12. Disclaimer of Warranties

The Website and all content are provided on an “as is” and “as available” basis.

Aquacade Pools makes no warranties, express or implied, including:

Merchantability
Fitness for a particular purpose
Non-infringement

13. Indemnification

You agree to indemnify and hold harmless Aquacade Pools, its employees, owners, and affiliates from claims, damages, or expenses resulting from:

Violation of these Terms
Misuse of the Website
Unlawful conduct

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State in which Aquacade Pools operates, without regard to conflict of law principles.

Any disputes shall be resolved in the appropriate courts within that jurisdiction.

15. Termination of Use

Aquacade Pools reserves the right to terminate or restrict access to the Website or services if a user violates these Terms or engages in unlawful activity.

16. Changes to Terms

Aquacade Pools may update these Terms at any time without prior notice. Updates will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated Terms.

17. Contact Information

If you have questions regarding these Terms, privacy practices, or messaging services, please contact:

Aquacade Pools
Email: john@aquacadepools.com
Phone: 516-287-8355
Business Address: 200 Levittown Pkwy, Hicksville NY 11801

18. Entire Agreement

These Terms constitute the entire agreement between you and Aquacade Pools regarding use of the Website and services and supersede any prior agreements or communications.

By using this Website or submitting your information, you acknowledge that you have read and agree to these Terms of Service, Privacy Policy, and Messaging Terms.

Service & Construction Terms & Conditions

These Terms & Conditions apply to all pool maintenance, repair, liner replacement, and construction services (“Services”) provided by Aquacade Pools (“Contractor”) to the customer (“Customer”). By approving any proposal, estimate, or invoice, the Customer agrees to these Terms.

1. Scope of Work: Contractor agrees to furnish labor and materials as outlined in the approved proposal or work order. Any work outside the defined scope—including repairs, additional labor, materials, or unforeseen conditions—will be billed at standard rates plus materials.Completion of work is subject to weather, material availability, site conditions, and other factors beyond Contractor’s control.

2. Scheduling & Access: Scheduling is subject to routing, labor availability, and weather conditions. Completion dates are estimates only and are not guaranteed. Customer must provide safe and timely access to the pool area, including securing pets and ensuring access to utilities (water and electricity). Missed appointments or lack of access may result in additional charges.

3. Payment Terms: Unless otherwise specified:

Maintenance services may require a valid credit card on file for recurring billing
Openings and closings must be prepaid
Liner replacements: 50% deposit, 50% due upon installation
New construction:
- 10% upon contract execution
- 20% upon permit approval
- 40% upon excavation
- 25% upon equipment installation
- 5% upon liner/plaster installation

Balances unpaid after 30 days are subject to a 1.5%–2% monthly finance charge. Contractor reserves the right to suspend services for non-payment. All materials and equipment remain property of Contractor until paid in full.

4. Services & Maintenance: Routine maintenance may include vacuuming, skimming, filter service, and chemical balancing. Chemicals are billed separately unless otherwise specified. Customer is responsible for maintaining proper water levels at all times. Contractor is not responsible for damage caused by low water levels or improper operation of equipment. Openings and closings do not include cleaning or vacuuming unless specified in writing. Additional labor charges may apply for excessive debris, water on covers, or abnormal conditions.

5. Liner Replacement Services: Liner replacement includes draining the pool, removing the existing liner, and installing a new liner. Minor base preparation is included; structural or floor repairs are additional. Debris will be placed in a designated location; disposal is the Customer’s responsibility. Liners are special-order items and are non-refundable. There is a minimum charge of $3,500 for groundwater management or adverse conditions; additional charges may apply.

6. Construction & Site Conditions: Customer is responsible for obtaining all required permits, approvals, and inspections unless otherwise agreed in writing. Customer must ensure proper site access for equipment. Contractor is not responsible for damage to lawns, landscaping, driveways, or surrounding areas resulting from normal construction activity. Unforeseen conditions—including rock, groundwater, unstable soil, or drainage issues—may require additional work at additional cost. Customer is responsible for site drainage and compliance with local codes.

7. Exclusions: Unless explicitly included in writing, Services do not include:, Landscaping, grading, or restoration, Decking, fencing, or site improvements, Electrical or plumbing work (unless specified), Repairs to pool structure, surfaces, or equipment, pool / patio cleaning and/or chemicals.

8. Water Use & Drainage: Customer is responsible for providing water for filling or refilling the pool and for all associated costs. If water must be discharged, Customer must provide a legal discharge location and assumes all responsibility for compliance with local regulations. Contractor is not responsible for fines, penalties, or damage related to water discharge.

9. Surface & Material Conditions:

Customer acknowledges inherent risks associated with pool surfaces, including but not limited to:

Vinyl liner wrinkling, shrinking, fading, or tearing
Cracking, staining, discoloration, or imperfections in plaster, gunite, or fiberglass

Contractor is not responsible for pre-existing conditions or issues that become visible during or after service. Minor cosmetic imperfections are normal and not considered defects.

10. Warranty

Workmanship: 1 year from completion
Liner: Up to 3 years (as applicable), then manufacturer warranty
Equipment/Materials: Covered by manufacturer warranties only
Warranty is void if account is not paid in full.
Warranty does not cover damage caused by: Improper maintenance or chemical imbalance, Groundwater, drainage, or soil movement, Draining the pool, Acts of God or external conditions

11. Cancellation & Changes: Customer may cancel within 3 business days of signing without penalty.

Any changes to scope must be approved in writing and may result in additional costs and schedule adjustments. Cancellations after the allowed period may be subject to incurred costs and fees.

12. Limitation of Liability

Contractor’s liability is limited to the amount paid for the specific service performed. Contractor is not responsible for indirect, incidental, or consequential damages, including loss of use or property damage. Customer assumes all risks associated with pool ownership and operation.

13. Legal & Enforcement: Customer agrees to reimburse Contractor for reasonable legal and collection costs in the event of non-payment or breach of contract. These Terms are governed by the laws of the State of New York and supersede all prior agreements or representations.

‍14. Acceptance of Agreement: Approval of any estimate, proposal, or invoice constitutes acceptance of these Terms & Conditions and authorizes Contractor to perform the work as specified.